CuePilot Support
We can help with nearby connections, timer behavior, and CuePilot Pro purchases.
Contact
Email support@joezhang.app. Include your device model, iOS or iPadOS version, CuePilot version, and a short description of what happened.
Nearby connection checklist
- Keep Wi-Fi enabled on both devices. Internet is not required.
- Allow Local Network access when iOS asks.
- Keep both devices nearby and reopen display mode if the controller does not appear.
- Some managed or guest Wi-Fi networks isolate devices. Try another network or direct peer-to-peer discovery.
Purchases and restoration
CuePilot Pro is a one-time Apple in-app purchase. Use Restore Purchase on the upgrade screen after reinstalling or on another device signed into the same Apple Account.